Shipping Policy

At fjtrading.com.au, we are dedicated to ensuring swift and competitive delivery services for our valued customers. Collaborating with company owned trucks, reputable freight partners like Couriers Please, Auspost, TNT, Fastway, Toll, Northline, Allied Express, and others, we prioritize prompt delivery of orders.

For Brisbane and Gold Coast metropolitan areas, home delivery within 3 days is often achievable. Typically, our standard delivery window spans between 2 to 4 days, a benchmark we consistently strive to meet for all orders. However, in remote locations and depending on order volume, we may need to optimize freight costs by contacting customers. 

For added convenience, we offer free pickups at our warehouse in Brisbane with address 95 Gardens Drive, Willawong 4110, QLD. Should you prefer direct delivery to your address, we leverage our freight partners to secure competitive rates.

Should larger shipment freight costs cause dissatisfaction, kindly reach out to us, and we’ll endeavor to procure a more favorable freight quote based on your address and order specifics.

Our commitment to fast and reliable shipping underscores our dedication to ensuring your complete satisfaction with every purchase. Should you have inquiries or concerns about our shipping policy, please don’t hesitate to reach out to us.

TRANSIT, HANDLING & ORDER CUT-OFF TIMES

Order cut-off time is 4:00 PM Brisbane Time. Orders are typically processed within 1-2 business days (Monday to Friday), with transit times averaging 2-4 days (Monday to Friday).

CHANGE OF ADDRESS

Should you need to update your delivery address, reach out to us within 24 hours of placing your order.

MULTIPLE ADDRESSES

To ensure smooth delivery, we do not ship to multiple addresses within a single order. Feel free to place separate orders for different delivery locations.

WRONG ADDRESS

Take note that if an incorrect address is provided during checkout, you’re responsible for reshipping fees if the product is returned to us.

DELAYED DELIVERY

In rare cases of delay beyond 10 business days, we’ll promptly inform you of the status.

DAMAGED PARCELS IN TRANSIT

If your parcel arrives damaged, reject it if possible or contact our customer service for assistance upon delivery.

Order Cancellation and Refunds Policy

In adherence to Australian consumer laws, we reserve the right to cancel and refund any orders if shipping to a specified location proves unrealistic due to excessive shipping costs, accidental pricing discrepancies or unauthorized discounts, or unforeseen circumstances like natural disasters, even if the website has auto-generated a shipping cost and the customer has completed payment.

In such instances, we’ll promptly notify you and issue a full refund, encompassing any shipping fees paid. Our aim is to deliver exceptional service and products, and while we continually seek efficient and cost-effective shipping solutions, if fulfilling an order is unfeasible or impractical, we’ll exercise our right to cancel and refund the order in accordance with Australian Consumer Law (ACL).

By placing an order on our website, you acknowledge and consent to this policy. Should you have any queries or require clarification on our Shipping Policy or a specific order, please don’t hesitate to contact our customer support team; we’re here to assist you.